Interflora - The flower experts
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At Interflora we aim to provide the highest quality service
and delight every customer with each gift we deliver.

We are always happy to help with any query that you may have so if you would like to make an amendment to or have a query or complaint about an order that you've already placed or have a general query about our products, services, florists or Interflora itself please contact us.

Alternatively if you wish to cancel your order you can also use the form below or contact us via telephone, letter or fax.  See contact details below.


By Email

If your preferred method of contact is email, please use the form below. We aim to respond within 24 hours, but please bear with us during busy periods such as Christmas, Valentine's Day and Mother's Day, when we might need a little longer to send you a reply. You may find answers to your questions are already available on this site - responses to frequently asked questions can be found in our online help section.

In order to help us deal with your query, please answer the following questions:

Are you the :*
What type of product or order does your query relate to:
Wedding Order
Funeral Order
Other
Order Number:

Please provide the following details so that we may confirm your identity and corresponding order.

First Name:*
Surname:*
Postcode:
No postcode?Find Address
Telephone No:
Email address:*
If you don't have an email address, please telephone our Customer Service team on 0333 003 3588
Date Delivered:

Please provide as many of the following details as possible so that we may confirm your identity. These should be the details you provided when placing the order.

Order Number:
Your Details:
First Name:*
Surname:*
Postcode:
No postcode?Find Address
Telephone No:
Email address:*
If you don't have an email address, please telephone our Customer Service team on 0333 003 3588
Requested Delivery date:
Recipient Details:
First Name:
Surname:
Postcode:
What is the nature of your enquiry?
*Select from the following options :
What would you like to amend?
*Select from the following options :

*Please type in your new message in the box provided

* Please select your new delivery date

We will endeavour to meet your request. If this is not possible a member of our Customer Service team will contact you.

Please be aware that we do not offer deliveries on a Sunday, other than Mothering Sunday, if you have any questions please call us on 0333 003 3588

*Please tell us your new details of the recipient

Title:
New recipient First Name:
New recipient Surname:
Email Address:
Contact Phone Number: This number is for:
Postcode:
No postcode?Find Address

* Please tell us what you would like to change

Please confirm that you would like to cancel this order

*Please enter your new customer details

Title:
First Name:
Surname:
Postcode:
No postcode?Find Address
Contact Telephone No: This number is for:
Email Address:

*If you have any other question or request, please use the box below to give us as much information as possible.

In order to help with your enquiry, please could you provide the following information?

Your Name:*
Email address:*
Contact Phone Number:
Recipient Postcode:
No postcode?Find Address
Required Delivery date:
Approximate budget (£):
Funeral Order
Wedding Order
Other
What is the nature of your complaint?
*Select from the following :
*Once we've investigated your complaint, what action would you prefer us to take, if appropriate?
*Please tell us when your order was delivered by selecting from the below:
*Once we've investigated your complaint, what action would you prefer us to take, if appropriate?
*Please tell us when your order was delivered by selecting from the below:
*Once we've investigated your complaint, what action would you prefer us to take, if appropriate?
Which item(s) are missing:

If you ordered a Hamper, please select 'Hamper' and then tick the item(s) that are missing.

*Once we've investigated your complaint, what action would you prefer us to take, if appropriate?
Which item was incorrect?

If you ordered a Hamper, please select 'Hamper' and then tick the item(s) that are incorrect.

How was the item incorrect?
*Once we've investigated your complaint, what action would you prefer us to take, if appropriate?
Which item(s) was of poor quality?

If you ordered a Hamper, please select 'Hamper' and then tick the item(s) that are of poor quality.

*Once we've investigated your complaint, what action would you prefer us to take, if appropriate?
Which item(s) were damaged?

If you ordered a Hamper, please select 'Hamper' and then tick the item(s) that are damaged.

*Once we've investigated your complaint, what action would you prefer us to take, if appropriate?

If you no longer wish to receive Marketing Information from us, please click on the button below:

Please tell us which kind of receipt you would like:

VAT Receipt
Standard Receipt

*If you have any other question or request, please use the box below to give us as much information as possible.

Thank you for contacting us. A member of our Customer Services team will contact you shortly.

If you have asked to be unsubscribed from marketing materials, we will update your records with immediate effect.