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Interflora Help
Frequently Asked Questions

This section includes answers to the most common questions people ask about Interflora and ordering online. If you are unable to find the answer to your question then please contact us at sales.enquiries@interflora.co.uk

Contact Us
Products
Ordering
Payment
Care Instructions
Delivery
Funerals and Sympathy
Member Florist
My Account
My Reminders
Privacy Policy
Security
Service Agreements
Terms and Conditions

Contact Us

How can I contact you?

If you have got a query relating to an order that has yet to be delivered, contact us on 0333 003 3588 (or from outside of the UK +44 (0)1529 41 6665) and select option 2.

Our opening hours are:

Monday - Thursday 07.00 - 22.00
Friday 07.00 - 21.00
Saturday 08.00 - 19.00
Sunday 10.00 - 18.00

If you have a query about an order that has already been delivered then please call our Customer Service Contact Centre on 0333 003 3588 (or from outside the UK +44 (0)1529 41 6591). Our Customer Service Contact Centre opening hours are:

Monday - Thursday 07.00 - 18.00
Friday 07.00 - 18.00
Saturday 08.00 - 18.00
Sunday 10.00 - 18.00

How do I make a press enquiry?

Please direct press enquiries to Interflora Press Office on 0333 003 0766, or via email to: press.enquiries@interflora.co.uk
For more information, click here.

Products

How are the flowers packaged?

Florist delivered flowers
All florist delivered gifts will arrive beautifully presented in Interflora wrap finished with pretty ribbon and presented in a stylish Interflora gift bag. Your personal message will be displayed on an attractive greeting.

Courier delivered flowers
All courier delivered flowers will be beautifully presented in a stylish Interflora gift box. The impact of the flowers can be seen as soon as the box is opened. All of our gifts will be delivered with your personal message displayed on an attractive greeting card.

Can I design my own gift with particular colour & flower content?

Absolutely - One of the most enjoyable ways to create a new bouquet is through our design to order service. It allows us to produce truly bespoke arrangements that are specific to your requirements.

Occasions, colours, styles, types of flowers and price are elements to consider when using this service to create your personal gift. Alternatively you can speak in person to one of our expert advisors who will be happy to discuss your exact requirements. Contact us on 0333 003 3588 (or from outside the UK +44 (0)1529 41 6665) – our opening hours are:

Monday - Thursday 07.00 - 22.00
Friday 07.00 - 21.00
Saturday 08.00 - 19.00
Sunday 10.00 - 18.00

Once you have placed your order, our expert florists will lovingly create and personally deliver your gift with the care and attention it deserves.

Can I include a personal message with my order?

You can add your own personal message with every gift you send by using the gift message field on the Delivery Information page (Step 2 of the order process).

Gift Message Diagram

Your message will be provided on a stylish gift card and will be presented with your gift.

What are Finishing Touches?

Many of our flowers and gifts have the option of adding a little extra to your order. We have a range of fine chocolates, Champagnes, wines, bears and balloons that compliment our hand-tied bouquets. A glass vase can be included with your purchase too. This will ensure your recipient can display their flowers as soon as they are received.

These items are available for deliveries to the UK, Channel Islands and Ireland (except sympathy orders) after you have selected your floral item.

Please note that Finishing Touches are only available with selected courier delivered gifts. These finishing touches will be presented on a page after you have selected your chosen gifts

Can I talk to a florist?

Yes you can search for a local florist by using our Find a Florist service. Simply enter the post code of the area you are wish to deliver to or collect your flowers from and we can produce a list of all the florists in that local area! With a network of over 1800 we can deliver your gift nationwide.

Alternatively you can also contact us to discuss your exact requirements. Contact us on 0333 003 3588 (or from outside the UK +44 (0)1529 41 6665).

Opening hours are:

Monday - Thursday 07.00 - 22.00
Friday 07.00 - 21.00
Saturday 08.00 - 19.00
Sunday 10.00 - 18.00

Ordering

How do I amend an order?

If you would like to change the details of an order you've recently placed, please contact the Customer Service Contact Centre on: 0333 003 3588 (or, from outside the UK on: +44 (0)1529 41 6665).

Our opening hours are:

Monday - Thursday 07.00 - 18.00
Friday 07.00 - 18.00
Saturday 08.00 - 18.00
Sunday 10.00 - 18.00

Alternatively contact us by email to sales.enquiries@interflora.co.uk.

I am having difficulty placing my order, what should I do?

If you experience problems placing your order online, contact our team of expert advisors where we’ll happily take your order over the phone. Contact us on 0333 003 3588 (or from outside of the UK +44 (0)1529 41 6665).

Our opening hours are:

Monday - Thursday 07.00 - 22.00
Friday 07.00 - 21.00
Saturday 08.00 - 19.00
Sunday 10.00 - 18.00

We are always looking for ways to improve customer experience online and therefore any feedback on why you have experienced difficulty would be greatly appreciated. It may be helpful to capture screenshots* or any messaging of your experience so that our Customer Contact Centre can help and pass the details onto the web team. Please send any feedback on difficulties with our web site to sales.enquiries@interflora.co.uk

* How to capture a screenshot of a web page:

  1. Hold down the ‘Ctrl’ and ‘Print Scrn’ keys simultaneously.
  2. Let go of the keys and then open a word document.
  3. Right click on your mouse OR go to Edit (usually located at top left of the word document menu bar)
  4. And select paste
  5. Save the document and then send to sales.enquiries@interflora.co.uk

Can I include a personal message with my order?

Yes - You can add your own personal message with every gift you send. Every gift will arrive with a delightful card which will display your greeting. Simply use the gift message field on the Delivery Information page (Step 2 of the order process).

Gift Message Diagram

Your message will be provided on a stylish gift card and will be presented with your gift.

How do I use my voucher code?

If you have a valid interflora.co.uk discount voucher to redeem, select the product you’d like to order and proceed to the order process. You enter your voucher code in step 1 (Your Shopping Basket page) of the order process, in the space provided.

Voucher Code Diagram

If valid, the discount will automatically be applied to your order and will be confirmed immediately in the ‘Total’ box. For further information regarding use of discount vouchers, please refer to the voucher code section within the Terms and Conditions.

Can I order by phone?

Yes - If you would like to place an order, but would like to speak personally to an expert advisor, contact us on 0333 003 3588 (or, from outside the UK +44 (0)1529 41 6665). Lines are open as follows:

Monday - Thursday 07.00 - 22.00
Friday 07.00 - 21.00
Saturday 08.00 - 19.00
Sunday 10.00 - 18.00

Can I send my order anonymously?

Yes - The recipient of your gift will receive the information written in the card message field on step 2 (Delivery information page).

Therefore, if the card message does not include your name, the recipient will have no way of knowing who sent the flowers. If your recipient requests information about who sent the order, this will not be divulged without your permission.

Please note - all customer details provided for credit card verification purposes are covered by the Data Protection act; such details cannot be divulged without the prior sender’s consent.

How much are shipping/delivery charges?

The deliver/shipping charge for each gift can be viewed within the calendar pop up on your chosen gifts product page.

Delivery Charge Diagram

Alternatively we have a list of all our types of delivery, timings and prices below:

Type of delivery Day of delivery Price
Florist Same Day £7.99
Florist Next Day and Future £5.99
Courier Next Day and Future £5.99
Post Next Day £5.99
International Same day (selected countries), next day and future £9.99


*Please note that certain delivery dates may incur additional charges.
Please ensure that you check the calendar on the product page for the most up-to-date prices.

Payment

What method of payment do you accept?

We are pleased to accept any of the following methods of payment for purchases made online at Interflora.co.uk :
Payment Methods Accepted
  • PayPal
  • American Express (Fee £2)*
  • Master Card (Fee £1)*
  • Maestro/Switch
  • Visa Credit (Fee £1)*
  • Visa Debit/Delta
  • Visa Electron

* We charge for credit card transactions to cover the increase of the card processing fee.

How do I use my discount voucher?

If you have a valid interflora.co.uk discount voucher to redeem, select the product you’d like to order and proceed to the order process. You enter your voucher code in step 1 (Your Shopping Basket page) of the order process, in the space provided.

Voucher Code Diagram

If valid, the discount will automatically be applied to your order and will be confirmed immediately in the ‘Total’ box. For further information regarding use of discount vouchers, please refer to the voucher code section within the Terms and Conditions.

How will I know my order has been successful?

The last stage of the order process is step 5 (Order confirmation page). If your order has been successful there will be a message at the top of the page saying ‘Thank you – Order Placed’. This page will also give you another opportunity to check all the details of your order.

Delivery Confirmation Diagram

When ordering online we also ask that you provide an email address. Once you have placed your order an order confirmation will be sent via email to this account. This order confirmation will also contain a unique order number. If you need to contact us regarding your order it would be helpful to have this number to quote as it will help us find the details of your order easily.

What is Interflora's VAT number?

The VAT number for Interflora BU (British Unit) is 853 1257 35

* Please note:

  • All Orders made through our website receive an order conformation email which has the VAT details included.
  • If you ordered through our team of expert advisors and you requested a receipt, the VAT number will be included within this document. To request a receipt please contact our expert advisors team on: 0333 003 3588
  • If you ordered flowers through a local florist, then you can request a VAT number through them.

VAT update:

  • Where applicable and possible, we have implemented the new VAT rate being charged by the government, across our ranges. Below are the details as to how we have been working to pass the savings on to you.
  • We have adjusted our prices on hundreds of products.
  • Where it hasn't been possible to change price points, our network of expert local florists will ensure that additional value is added to your bouquet
  • Due to various food products not being subject to a VAT charge and despite the increase in duty on alcohol, our food and alcohol hampers have remained at the same retail price.
If you have any questions, then please do not hesitate to contact us - click here to see how to get in touch.

Can you send me a paper receipt?

Yes, simply call our expert advisors on 0870 333 4321 or email to sales.enquiries@interflora.co.uk to request a paper receipt.

The opening hours for our expert advisors are:

Monday - Thursday 07.00 - 22.00
Friday 07.00 - 21.00
Saturday 08.00 - 19.00
Sunday 10.00 - 18.00

Please note we can only send receipts to the person who placed the order.

Care Instructions

Are there any care instructions for flowers?

Yes we have a special flower care guide which includes hints and tips, along with video demonstration to show how best to care for your flowers and make sure you get the most out of your gift.

To visit our step by step guide on flower care click here.

Are there any care instructions for plants?

Yes we have a special plant care guide which includes hints and tips, along with video demonstration to show how best to care for your plant and make sure you get the most out of your gift.

To visit our step by step guide on plant care click here.

Delivery

Can I choose a delivery date in the future?

Yes - You can check all delivery dates available for a particular product by using the calendar featured on each product page. At the bottom of the calendar is the cost for each type of delivery. To send a gift next day or place a future order there is a standard delivery charge of £5.99 for every item ordered.

*Please note that certain delivery dates may incur additional charges.
Please ensure that you check the calendar on the product page for the most up-to-date prices.

Can I collect my flowers from the florist?

Yes - To place an order that you can personally collect from the florist please call our advisors on 0333 003 3588 (or, from outside the UK +44 (0)1529 41 6665). Our opening hours are:

Monday - Thursday 07.00 - 22.00
Friday 07.00 - 21.00
Saturday 08.00 - 19.00
Sunday 10.00 - 18.00

If you would like to collect an order that you have already placed, please call our Customer Service Contact Centre on 0333 003 3588 (or, from outside the UK +44 (0)1529 41 6591).

Consultants are available between 8am and 6pm Monday to Friday and 8am to 5pm on Saturdays.

Can I send flowers to PO Box and BFPO addresses?

We will happily accept any florist delivered orders to PO Boxes or BFPO addresses. When placing your order through one of our expert advisors on 0333 003 3588. You must supply a telephone number for the recipient and specify the PO Box or BFPO number in the first line of the recipient's address.

* Courier delivered gifts cannot be delivered to PO Box and BFPO addresses

Can I specify a time for delivery?

  • We can only guarantee specific time of delivery for funeral orders. If you’re ordering for a funeral and require delivery for a specific time, please add this information to your order form using the delivery information field box on step 2 (Delivery Information page) of the order process. The name of the deceased should also be included within the delivery information box.
  • Delivery by our florists can occur any time during their daily opening hours of 9am to 6pm.
  • Deliveries made by our couriers can occur any time during their opening hours of 7am to 7pm. The exact delivery time during these hours cannot be guaranteed. If you would like to specify a delivery time may we recommend you order from our Florist Delivered collection All Flower Bouquets.

Can I track my order to make sure that it has been delivered?

We currently do not have online tracking service but if you require confirmation of delivery please contact the Customer Service Contact Centre on 0333 003 3588.

Our opening hours are:

Monday - Thursday 07.00 - 18.00
Friday 07.00 - 18.00
Saturday 08.00 - 18.00
Sunday 10.00 - 18.00

As deliveries are carried out over the full working day, we are only able to provide confirmation of delivered gifts 24 hours after your chosen delivery date.

For deliveries outside the UK, please contact us on 0333 003 3588 for information.

How will I know when my order has been delivered?

If you require confirmation of delivery please contact the Customer Service Contact Centre on 0333 003 3588.

Our opening hours are:

Monday - Thursday 07.00 - 18.00
Friday 07.00 - 18.00
Saturday 08.00 - 18.00
Sunday 10.00 - 18.00

As deliveries are carried out over the full working day, we are only able to provide confirmation of delivered gifts 24 hours after your chosen delivery date.

Before what time must I order for same day delivery?

For same day flowers, make sure you place your order by 2pm Monday to Saturday. This flower delivery service is available to most areas of UK. To view all of our gifts available for same day delivery click here.

What happens if the recipient is not at home when the delivery is made?

Deliveries by florist
If no one is at home when we attempt delivery, your gift will either be left with a neighbour or, a safe place at the recipients address. Alternatively, your gift may be returned to the florists shop. The florists will leave a calling card for the recipient to advise them of the action taken, the whereabouts of the gift or the shops contact name and telephone number. When contacted by the recipient, our member florist will arrange re-delivery at a mutually agreed time.

Deliveries by Couriers
The courier will leave a calling card for the recipient advising them of the attempted delivery and a proposed new delivery date. If this date is not convenient then the recipient can contact the courier depot and re-schedule an alternative delivery date or arrange collection.

Can Interflora deliver to hospitals?

Yes it is possible for our florists to make deliveries to hospitals. However we recommend that you check with the hospital before placing your order as some hospitals no longer allow flower deliveries. When placing your order please ensure you include the recipient's surname, full address of the hospital and ward name or number on the delivery information section on step 2 (Delivery Information page) of the order process.

Before you place your order, you might find the tips below useful guidance:

  • Because space display areas are limited and vases not always available in hospitals, hand-tied bouquets or vase arrangements delivered in water are recommended. Unfortunately, hospitals cannot accept planted gifts due to the soil content.
  • Hospitals do not permit flower deliveries to Intensive Care Units; however some hospitals will place flowers outside the ward for the benefit of visiting families.
  • Orders will be delivered to the hospital reception; the signature of the person receiving the order will be accepted as proof of delivery.
* Please note: Any gifts which are delivered by courier cannot be delivered to hospitals.

Can I send flowers to a hotel?

We'll happily accept orders requiring delivery to a hotel, however, when placing your order please ensure you have included the full address of the hotel, telephone number, the recipients room number (if known).

Please note that orders will be delivered to the hotel reception, the signature of the person receiving the order will be accepted as proof of delivery.

* Some hotels may not accept courier delivered items. We therefore advise that you check with the hotel before placing order for courier delivered gifts.

Can you deliver to a hotel abroad?

Well happily accept orders requiring delivery to a hotel abroad. Simply go to our International Flower delivery shop, select the correct country and view all the products available for delivery.

When placing your order please ensure you have included the full address of the hotel, telephone number, recipient’s room number (if known) and name of your recipient. If it is for a honey moon then please ensure you know what surname your recipient(s) will be checking in with to avoid any confusion.

Please note that orders will be delivered to the hotel reception, the signature of the person receiving the order will be accepted as proof of delivery.

Can I send flowers Internationally?

Yes – Interflora have an extensive network of expert florists in over 140 countries world wide. Simply visit our International Flower Delivery section.

The delivery day of your chosen item is of course dependent on where in the world you are sending it, for example you can get same day delivery in Argentina if you order by 3pm Mondays to Saturdays, but in Japan the time difference means you must order at least two days before.

Please note that in many countries it is customary for the florist to contact the recipient prior to making the delivery. This is why we ask you for the telephone number of your recipient during the order process.

Can I send flowers to a ship?

Yes – we will happily accept an order to ship. Please call one of our advisors on 0333 003 3588. You will need to provide us with the date and time the ship is sailing or docking and the recipient's name and cabin number (if known).

Please note that orders will be delivered to the ship/port reception, the signature of the person receiving the order will be accepted as proof of delivery and fulfilment of the order.

Can I send flowers to a work/business address?

Yes - For deliveries to work or business addresses, please ensure you include the company name and full address of the recipient. We are unable to accept orders where full address information has not been supplied.

Please note that orders will be delivered to the reception at the address supplied, the signature of the person receiving the order will be accepted as proof of delivery and fulfilment of the order.

Funerals and Sympathy

How do I place a funeral order?

We understand that placing your order at such a difficult time is not easy. Here is a little guidance which may help with placing your order:
  • We recommend that you place your order at least one working day prior to the required delivery date. For large floral tributes please order before 2pm Friday for a Monday delivery. Our florists are closed on Sundays so if your order is for a funeral on Monday please ensure you leave sufficient time to allow the florist to create your specific tribute. For large floral tributes please order before 2pm Friday for a Monday delivery.
  • For timed delivery please specify any detail within the 'Delivery Instruction' box on page 2 of the order process. For next day orders the cut off is 2.00pm, and for Monday orders the cut off is Saturday noon, the delivery charge is £5.99.
  • Our courier delivered gifts such as our Simply range are not suitable for funeral orders.
  • Include the deceased name in the message box on page 2 of the order process. A contact number and name for the person accepting the delivery - for example the Funeral Director would be helpful for our florists.
  • We recommend that your tribute gets delivered either to the funeral director ready for the funeral or the home of the deceased.
  • If you prefer to get some expert advice or have something created that is personal and quite unique, why not speak to your local Interflora florist by using our ’Find a Florist’ service or place your order direct with one of our expert advisors on 0333 003 3588.
  • International funeral flowers are available for delivery to over 140 countries worldwide. Please see our International Flower Delivery service and range. Please take into consideration the time differences

Is it possible to have a personalised funeral tribute made?

Yes - If you prefer to get some expert advice or have something created that is personal and quite unique; why not speak to your local Interflora florist by using our ’Find a Florist’ service. Alternatively you can speak in person to one of our expert advisors and place your order direct with them on 0333 003 3588.

Our opening hours are:

Monday - Thursday 07.00 - 22.00
Friday 07.00 - 21.00
Saturday 08.00 - 19.00
Sunday 10.00 - 18.00

Member Florist

How do I become an Interflora florist?

We have a whole section on how to become an Interflora florist member and what we could do for you.

To visit our membership page click here.

My Account

What is My Account?

Registering to the My Account service is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders.

We’ll also provide you with an address book to store your recipients details, together with a log of orders previously placed.

* Please note – you do not have to have an account to make an order.

How do I amend my account details?

To amend any of your account details, log in and click the ‘edit profile’ button to enter the amendments you would like to make, clicking the save button at the bottom of the page will save your changes.

My Account Diagram

My Account Editing Diagram

Your address book can be updated by using the edit button next to each entry. If, for any reason you cannot remember your user name and or password, use the contact us link to have a reminder sent. You can register for an account during the order process, by selecting the want to register link at the bottom of the page.

How do I register?

To register to the My Account service click here.

My Reminders

What is My Reminders?

Myreminders.co.uk is a free online calendar courtesy of Interflora.co.uk which will make sure you never forget those all important dates! So whether you need reminding about a birthday, anniversary or even those every day jobs like renewing your car insurance we can remind you by email, text or even by phone!

To sign up or log in to My Reminders click here.

Privacy Policy

What is Interflora's Privacy Policy?

We are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the data protection act), further information can be found in our Privacy Policy.

Security

Is it safe to shop online with Interflora?

Yes Interflora.co.uk is a safe and secure site - We are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the data protection act), further information can be found in our Privacy Policy.

All information submitted within the ordering process and ‘My Account’ is encrypted to ensure your personal information is kept secure. You can tell when a page is secure when https appears in front of www.interflora.co.uk in your browser address window.

How can I be sure that it is safe to shop online with Interflora?

www.interflora.co.uk is ISIS accredited. This accreditation is a given e-tail body Interactive Media Retail Group (IMRG) and is backed up by UK government. You can shop online with confidence wherever you see the ISIS logo because it certifies that the merchant has:
  1. Registered with the ISIS programme and undertaken to trade in a manner that is legal, decent, honest, truthful and fair.
  2. Had its web site and service reviewed and monitored by IMRG
  3. Had its business, VAT and Data Protection registrations checked by IMRG

To verify the validity of our security license simply click on the following logo.

Click this logo to view security certificate

Is my information protected?

Yes - we are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the data protection act), further information can be found in our Privacy Policy.

Service Agreements

What is the Interflora Guarantee?

Guarantee of satisfaction When you’re buying online you need assurances of the standard of quality you can expect to receive, that’s why Interflora ensures all orders are covered by the following guarantee:

Interflora British Unit GUARANTEES that every order delivered by its member florists will be of GOOD QUALITY, in GOOD CONDITION and to the FULL RETAIL VALUE ruling in the delivering members shop on the day of delivery. Delivery will be made on the date specified. Where sufficient lead time is given, funeral orders will be delivered at the time requested. Interflora orders must carry full and correct address for delivery purposes (note: postal address cannot be assumed adequate for delivery purposes). Any compliant or dissatisfaction should be notified to us at the earliest opportunity. Special delivery conditions apply to certain locations such as hospitals, hotels and ships, where a third party is involved. In these circumstances the signature of the person receiving the order will be accepted as proof of delivery and fulfilment of the order. Nothing contained in the guarantee or conditions affects or will affect the statutory rights of the customer or the recipient in relation to quality, fitness or description of the goods supplied. -Product substitution Many flowers are seasonably available and this may vary depending on region and country. Therefore, sometimes, the florist may need to substitute one flower variety or plant, or indeed packaging and sundry items, for another. When doing so, Interflora florists must adhere to strict substitution guidelines detailed below.

  1. Any substitution will be of superb quality to ensure customer satisfaction.
  2. The colour and shape of the chosen product must take priority and no change in size or shape is permissible.
  3. The value of the replacement flower or plant will be equal to, or greater than, the original variety.
  4. When substitution is made, the utmost care is taken to provide flowers or plants which maintain the overall effect of the gift.

Guarantee of quality

Interflora’s reputation is wholly dependent on the high standards of all Interflora members. That’s why only those florists which meet our stringent criteria are accepted by the association. Once we have accepted a florist, their shop, product quality and performance standards are monitored on a regular basis. An on-going programme of mystery shopping and regular assessments are carried out for each Interflora member to ensure constantly high standards are maintained.

What is the substitution policy?

Many flowers are seasonably available and this may vary depending on region and country.

Therefore, sometimes, the florist may need to substitute one flower variety or plant, or indeed packaging and sundry items, for another. When doing so, Interflora florists must adhere to strict substitution guidelines detailed below.

  1. Any substitution will be of superb quality to ensure customer satisfaction.
  2. The colour and shape of the chosen product must take priority and no change in size or shape is permissible.
  3. The value of the replacement flower or plant will be equal to, or greater than, the original variety.
  4. When substitution is made, the utmost care is taken to provide flowers or plants which maintain the overall effect of the gift. Exchange rates, regional availability and the seasonality of the blooms may affect international deliveries.

Terms and Conditions

What are Interflora's Terms and Conditions?

You can view our Terms and Conditions by clicking here.