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Interflora Help
Shopping at Interflora - Ordering

Choose from one of the following section and discover more about our ordering online with Interflora and our easy to use order process:

Using a discount voucher code
Receiving your order confirmation
Accepted methods of payment
My Account and making an order
Vat Number/Receipts
Problems placing your order
How to amend an order
Guarantee of satisfaction
Product substitution
Guarantee of quality

Using a discount voucher code

If you have a valid interflora.co.uk discount voucher to redeem, select the product you’d like to order and proceed to the order process. You can enter your voucher code in Step 1 (Your Shopping Basket page) of the order process, in the space provided.

Voucher Code Diagram

If valid, the discount will automatically be applied to your order and will be confirmed in the ‘total’ featured on your shopping basket page. For further information regarding use of discount vouchers, please refer to the voucher code section within the ‘Terms and Conditions’.

Selected voucher codes may be restricted for use against specified products, countries or date range - where possible, details of any restrictions will be communicated at the point where we promote the voucher code to you.

Receiving your order confirmation

You will be sent notification that your order has been received by e-mail shortly after reaching the 'Order Confirmation' screen. This email will summarise the full details of your order - including confirmation of recipient and card message.

This will be written in English and sent to the e-mail address you provided within the 'Your Details' section of the order form. We would advise you to print and retain this information. Your order confirmation will contain an individual order number.

If you need to call us about your order please ensure you have this order number ready as it allows us to find the details of your order easily.

Order Confirmation Email Diagram

Please check your order confirmation to ensure that all details are correct. If you spot anything you wish to change please call us on 0333 003 3588. Our opening hours are:

Monday - Friday 08.00 - 18.00
Saturday 08.00 - 17.00
Sunday Closed

Accepted methods of payment

We are pleased to accept any of the following methods of payment for purchases made online at Interflora.co.uk:
Payment Methods Accepted

  • PayPal (Fee £1)*
  • American Express (Fee £1)*
  • Master Card (Fee £1)*
  • Maestro/Switch
  • Visa Credit (Fee £1)*
  • Visa Debit/Delta
  • Visa Electron

* Please note - We charge for credit card transactions to cover the additional cost of the card processing fee.

My Account and making an order

Registering to the My Account service is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders. What’s more we’ll also provide you with an address book to store your recipients details, together with a log of orders previously placed.

Please note - you do not have to have an account to make an order.

Amending account details:

To amend any of your account details, log in, click the ‘edit profile’ button and then enter any amendments you would like to make, clicking the save button at the bottom of the page will save your changes.

Your address book can be updated by using the edit button next to each entry

If, for any reason you cannot remember your user name and or password, click here to use the password reminder service.

My Account Diagram

You can register for an account during the order process, by selecting the want to register link at the bottom of the page.

Vat Number/Receipts

All orders made through our website receive an order confirmation email which has the VAT details included. If you placed an order through our dedicated expert advisors and you requested a receipt, the VAT number is included on this. If you ordered flowers through a local florist, then you can request one directly with them. The VAT number for Interflora.co.uk is 853 1257 35.

If you would like to receive a receipt then call 0333 003 3588 or email sales.enquiries@interflora.co.uk

Problems placing your order

If you are experiencing problems whilst placing your order then please don’t hesitate to contact us either by:

Telephone: 0333 003 3588

or

Email: sales.enquiries@interflora.co.uk

For more contact details click here

How to amend an order

If you would like to change the details of an order you've recently placed, please contact the Customer Service Contact Centre by email: sales.enquiries@interflora.co.uk or by phone: 0333 003 3588 (or, from outside the UK on 0044 (0)1529 41 6591). Our opening hours are:

Monday - Thursday 07.00 - 18.00
Friday 07.00 - 18.00
Saturday 08.00 - 18.00
Sunday 10.00 - 18.00

Guarantee of satisfaction

When you’re buying online you need reassurance of the standard of quality you can expect to receive, that’s why Interflora ensures all orders are covered by the following guarantee:

  • Interflora British Unit GUARANTEES that every order delivered by its Member Florists will be of GOOD QUALITY in GOOD CONDITION and to the FULL RETAIL VALUE ruling in the delivering Member's shop on the day of delivery. Delivery will be made on the date specified.
  • Where sufficient lead time is given, funeral orders will be delivered at the time requested.
  • Interflora orders must carry a full and correct address for delivery purposes (note: POSTAL address cannot be assumed adequate for delivery purposes). Any complaint or dissatisfaction should be notified to us at the earliest opportunity.
  • Special delivery conditions apply to certain locations such as hospitals, hotels and ships, where a third party is involved. In these circumstances the signature of the person receiving the order will be accepted as proof of delivery and fulfilment of the order.
  • Nothing contained in the Guarantee or Conditions affects or will affect the statutory rights of the customer or the recipient in relation to the quality, fitness or description of the goods supplied.

Product substitution

Many types of flowers are seasonably available and this may vary depending on region and country. Sometimes, therefore, the florist may need to substitute one flower variety or plant, or indeed packaging and sundry items, for another. When doing so, Interflora florists must adhere to the strict substitution guidelines detailed below:

  1. Any substitution will be of superb quality to ensure customer satisfaction.
  2. The colour and shape of the chosen product must take priority and no change in size or shape is permissible.
  3. The value of the replacement flower or plant will be equal to, or greater than, the original variety.
  4. When substitution is made, the utmost care is taken to provide flowers or plants which maintain the overall effect of the gift.

Guarantee of quality

Interflora's reputation is wholly dependent on the high standards of all Interflora members. That’s why only those florists which meet our stringent criteria are accepted by the Association. Once we have accepted a florist, their shop, product quality and performance standards are monitored on a regular basis. An on-going programme of 'mystery shopping' and regular assessments are carried out for each Interflora member to ensure consistently high standards are maintained.

Interflora is the world's largest, most popular flower delivery network and is a brand that you can trust.

One of the pleasures of ordering via Interflora is that the customer can rest assured that every detail is taken care of. As the leader in its field, Interflora is always striving to improve on the combination of creativity, experience and guaranteed quality which sets it apart from the competition. In order to continue to offer the highest standards and keep pace with the constantly changing marketplace, Interflora puts a lot of work into establishing what its customers want. For over 80 years we have worked with quality suppliers and growers to ensure every aspect of our service is of the highest quality.