These Naomi roses are the ultimate in quality and style with their velvety petals, long, elegant stems and the deepest, dramatic shade of red. This is a statement bouquet – the perfect choice if you’re keen to make a lasting impression.
The items were delivered exactly as ordered, on the right day, at the right time, to the right address, and in pristine condition. That alone would earn you 5 stars. But the young lady who delivered them stopped with my elderly mother for a couple of minutes to chat with her about her birthday - and it totally made my mother's day, she was overjoyed with the flowers, the chocolates and especially the young lady who delivered them.
If there is any mechanism for employee recognition at Interflora I would ask that you identify the delivery agent and recognise her for her excellent work ethic and for just being a great person.
Sadly I wasn't very happy with the service provided this time. I ordered a beautiful bouquet of long Stem Red Roses which were gorgeous & my Mum was over the moon....however despite paying £13.00 to have them delivered within 3 hours of ordering them I received an email to say this wouldn't be possible and they eventually arrived at 16.30 which when you want an early delivery is pretty late - and to top it off you have only refunded me £5.00 of my delivery charge (I will chase this up). The only good thing was the Roses were beautiful!
I needed some roses for my gf within three hours, but because of my mistake there was a problem with my bank. So I called again the and lady speaking on the phone (I unfortunately didn't ask the name) was extremely careful in what I needed.
I paid again (got refunded of first mistaken order after a day) and everything went perfect, got it delivered within three hours even if two were passed already.
I called on monday 9th of May in the morning, probably it was 11am.
Again thanks to the miss speaking to me over the phone.
The quality of the roses was fabulous and the bouquet certainly impressed my wife. A beautiful deep red with gorgeous textures but no scent that was discernible by me. She has no idea how much it cost so far and that is as it should be. I don't know my flowers - should the petals have fallen off within a week? I bought a vase at the same time - under the false impression that the roses may have fitted in it. Well that was not the case. There was no sign of dimensions on the web site and it is hard to scale it with no reference objects nearby in the photograph. It is nice though.
Although I ordered flowers to be delivered an my 60th birthday I was contacted on the day of the delivery to be told they had run out of flowers and they would be delivered the following day. The order was made in plenty of time. I will not be using Interflora again.
I do thank you for offering a review section and think you are brave doing so if thois is the type of service you offer. Not sure how you stay in business.
I needed an order for delivery at short notice. I phoned up, talked to a lovely, very helpful and cheerful lady who talked me through options, products, delivery and payment. Flowers arrived as promised at destination, and I was left over the moon. I cannot say thank you enough. Peter
Due to be delivered between 9 and 12, I received a last minute (10pm) call from Interflora changing 24 red roses to a 12/12 mix of red and white, which I accepted. A second 11pm call to say it could only be a 8/16 mix by a haughty customer service assistant, who responded to my understanding and flexibility by bluntly emphasising there would be no price reduction, not even the additional cost of the flowers arriving after 12. I eventually asked for Shelley's name, and said I'd complain, so a sudden change of attitude meant another provider was used. We were leaving for an anniversary lunch at 12, and wouldn't be back until 3 or 4, but I was told the second provider could only do 3 latest. It became a farce, and I left it as "if they can deliver after 4, great, if not, I'll drive into town and get flowers myself.
The provider was happy to deliver at 4, but Interflora was nothing but a bureaucratic and inefficient bottleneck in the process, selling something which they couldn't provide.
I will never use them again, and will phone florists directly.
Long stem Roses - Not only they were easy to order, delivered on time and beautifully presented, I also had the opportunity to see them once delivered at my friends'home where I was staying. They were simply 'gorgeous'!!! As a sender I was very satisfied, and, as recipients, my friends were 'over the moon'! BRAVO!
I am always impressed with Interflora service and you excelled yet again this time. I arranged for a bouquet of roses to be sent to a restaurant as a surprise gift to a dear friend at her birthday dinner and they were on the table when she arrived at the restaurant. Just as I expected so many thanks again Interflora. She found the roses so beautiful.
Interflora British Unit, Interflora House, Watergate, Sleaford, Lincolnshire, England NG34 7TB - Company reg. no. 297087 - VAT no. 853 1257 35