We recognise the increased uncertainty that Coronavirus (COVID-19) may be causing and would like to offer our reassurances that the health and wellbeing of our employees, florists, you our valued customers and your loved ones is always our number one priority.
Here you'll find an update on where we're at and we'll answer some of the questions you might have about our gifts and services at this time.
We will continue to monitor the situation very closely and will amend our procedures if guidance changes.
Jump to a section
Are florists open during Coronavirus?
The main thing to know is you can still have flowers and gifts delivered. Where our florists’ shops are closed due to government guidelines, our florists will continue to work their magic behind closed doors and deliver your gifts contact free. They really are our high street heroes and we know that, as independent businesses, your support means everything to them right now.
Just head to our website to order blooms for delivery. Or if you fancy a leg stretch, you can do Click & Collect by ordering on our desktop site.
What flowers are you delivering?
Every one of our floral gifts is designed and created using only the freshest, most swoon-worthy stems available on the day. Because every design is one-of-a-kind, we can’t guarantee exactly which flowers your florist will choose. What we absolutely can guarantee though is that the end result will really knock their socks off! How can we be so sure? Because it’s what our florists do every day of the week in their own shops on your local high street. Give them the opportunity and they’ll conjure up a marvellous bouquet in the way that only they know how.
How will my flowers be delivered?
For everyone’s peace of mind, we’ve introduced a truly contact-free delivery experience. How does it work? Our florist will place the flowers on the doorstep, knock on the recipient’s door and then stand back at a safe distance whilst they delight in their gift. There will be no hand-to-hand contact and no need to provide a signature on delivery and if your recipient is in self-isolation or unable to answer, we’ll leave the flowers in a safe place and post a calling card through the letterbox.
Where can I have flowers delivered?
To make things as easy as possible for you, our gift finder lets you see immediately if we have a florist who can currently deliver to the address you’d like to send flowers to. This will continually be updated with real-time availability of our florists.
Can I send flowers abroad during Coronavirus?
To contain the spread of Coronavirus, some countries have put restrictions in place on the movement of people and goods. This may impact deliveries in certain areas. Please see up to date information on our international flower delivery service by selecting the country you wish to send to here.
Can florists stay open during Coronavirus?
Whilst our florists have closed their shop doors, we’ve given them, as independent businesses the choice of whether they want us to continue to send them online orders to deliver in line with the government’s guidelines.
For those who choose to carry out online deliveries we encourage them to follow the guidance provided by the World Health Organisation and the British government and to only accept and deliver orders where they feel it is safe to do so.
Can flowers carry Coronavirus?
According to information published on The World Health Organisation’s website: “the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.”
Can I amend an existing order?
If you’re worried about an order you’ve already placed because the recipient is now in self-isolation or the delivery address is to a venue that is no longer open, drop us a line with your order number at firstname.lastname@example.org and we’ll be happy to help.
I need help. When will you get back to me?
We're sorry that it's taking us a little longer than usual to reply. To keep our colleagues safe, we operating a smaller team than usual. Please bear with us and we'll get back to you as soon as we possibly can. That's a promise.