At Interflora we aim to provide the highest quality service
and delight every customer with each gift we deliver.
We are always happy to help with any query that you may have so if you would like to make an amendment to or have a query or complaint about an order that you've already placed or have a general query about our products, services, florists or Interflora itself please contact us.
Alternatively if you wish to cancel your order you can contact us via telephone, letter or fax. See contact details below.
If your preferred method of contact is email, please use firstname.lastname@example.org. We aim to respond within 24 hours, but please bear with us during busy periods such as Christmas, Valentine's Day and Mother's Day, when we might need a little longer to send you a reply. You may find answers to your questions are already available on this site - responses to frequently asked questions can be found in our online help section.
If you would like, you could also contact us by social media:
Thank you for contacting us. A member of our Customer Services team will contact you shortly.
If you have asked to be unsubscribed from marketing materials, we will update your records with immediate effect.
If you'd like to call us, our Customer Contact Centre opening hours are:
Monday to Thursday 7am to 10pm
Friday 7am to 9pm
Saturday 8am to 7pm
Sunday 10am to 6pm
We can be reached on 0333 003 3588 (or +44 (0)1529 41 6591 if you're calling from outside the UK).
If you prefer to write to us, our address is as follows:
Interflora British Unit
Or by FAX : 01529 413886
Company Registration Number: 297087
VAT Number: 853 1257 35
Our expert florists ensure your flowers and gifts
are fresh and of the best quality available.
"If your order doesn't arrive on time, or your recipient isn't delighted with their flowers, let us know. We'll do all we can to put the situation right,
or, if you prefer, give you your money back."
* Spring and Summer specific flowers will be guaranteed for a period of 5 days.
Interflora British Unit, Interflora House, Watergate, Sleaford, Lincolnshire, England NG34 7TB - Company reg. no. 297087 - VAT no. 853 1257 35