HomeFrequently Asked Questions (FAQs)
InterFlora220221-0105

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Frequently Asked Questions

Click here for all the ways to get in touch. Our friendly team are on hand to help.

No, but you can live chat with us, or send us an email – and after that if we think we need to chat to you on the phone we can give you a ring.

During the pandemic we closed our phone lines because our team needed to work at home (and the phones couldn't go with them). What we soon realised is that we were able to help more customers using email, live chat and social media. Problems were solved more efficiently, meaning more people got their questions answered quickly. We decided not to re-open our phone lines because we want to keep helping as many people as we can.

For all the details on getting in touch check out our contact us page

An Interflora delivery pass is your gift giving secret weapon! You buy a pass for the year and it gets you discount (and usually free) delivery. And you usually only need to send two bouquets to start saving money. Find out all the details on our delivery pass page.

Please direct press enquiries to Interflora Press Office via email to: press.enquiries@interflora.co.uk
For more information, click here.

All flowers will arrive beautifully presented in Interflora wrap finished with pretty ribbon and presented in a stylish Interflora gift box. Inside the gift box you'll find the flowers in a water bubble to provide a water source until you transfer them to a vase. Click here to find out how we're being kind to the planet with our Eco-friendly packaging.

Our bouquets are crafted by local artisan florists, so every design is made using the freshest flowers available on the day. Although we can't guarantee the exact types of flowers your bouquet will feature, we can guarantee it'll be absolutely beautiful because every florist we work with is exceptionally skilled.

With almost all of our arrangements you can pick the colour palette, choose from brights, neutrals, pastels or you can let the florist decide if you're not sure. The only time our florists will always pick the tones is for bouquets from specific ranges, like our autumn collection.

You can add your own personal message with every gift you send by using the gift message field on the Delivery Information page.

Your message will be provided on a stylish gift card and will be presented with your gift.

Many of our flowers and gifts have the option of adding a little extra to your order. We have a range of fine chocolates, Champagnes, wines and teddy bears that complement our hand-tied bouquets. A glass vase can be included with your purchase too. This will ensure your recipient can display their flowers as soon as they are received.

These items are available for deliveries to the UK, Channel Islands and Ireland (except sympathy orders) after you have selected your floral item.

Yes, you can search for a local florist by using our Find a Florist service here. Simply enter the post code of the area you are wish to deliver to or collect your flowers from and we can produce a list of all the florists in that local area! With a huge network of florists, we can deliver your gift nationwide.

Alternatively, click here for the ways you can get in touch with us to discuss your exact requirements.

If you would like to change the details of an order you’ve recently placed, please click here for how to contact our friendly Customer Care Team.

Please do bear in mind though, once an order for a perishable item has been dispatched, it cannot be cancelled. For non-perishable gifts, please allow at least 48hrs before the delivery date to make changes or cancel (we may need more notice around our busiest times, Christmas, Valentine’s and Mother’s Day)

If you experience problems placing your order online, click here for how to contact our team of expert advisors so we can understand the issue and ensure your order gets placed.

We are always looking for ways to improve customer experience online and therefore any feedback on why you have experienced difficulty would be greatly appreciated. It may be helpful to capture screenshots* or any messaging of your experience so that our Customer Care can help and pass the details onto the web team. Please send any feedback on difficulties with our web site to hello@interflora.co.uk

*How to capture a screenshot of a web page:

  1. Hold down the 'Ctrl' and 'Print Scrn' keys simultaneously.

  2. Let go of the keys and then open a word document.

  3. Right click on your mouse OR go to Edit (usually located at top left of the word document menu bar)

  4. and select paste

  5. Save the document and then send to hello@interflora.co.uk

If you have a valid interflora.co.uk promotion code to redeem, select the product you'd like to order and proceed to the order process. You enter your promotion code in when you get to the Basket screen before you proceed to the Checkout.

If valid, the discount will automatically be applied to your order and will be confirmed immediately in the 'Total' box. For further information regarding use of discount vouchers, please refer to the voucher code section within the Terms and Conditions.

Yes - The recipient of your gift will receive the information written in the card message field.

Therefore, if the card message does not include your name, the recipient will have no way of knowing who sent the flowers. If your recipient requests information about who sent the order, this will not be divulged without your permission.

Please note - all customer details provided for credit card verification purposes are covered by the Data Protection act; such details cannot be divulged without the prior sender's consent.

The delivery/shipping charge for each gift can be viewed in the order process when you select when you'd like your gift delivered.

Here's the list of our delivery timings and prices:

Type of delivery Day of delivery Price
Florist Same Day £10.00
Florist Next Day and Future £7.00
Next Day (AM Delivery) £12.00
International Same day (selected countries), next day and future £12.00

*Please note that certain delivery dates may incur additional charges. For the most up-to-date prices, select your gift, enter the recipient's details and select your preferred delivery date.

We are pleased to accept any of the following methods of payment for purchases made online:

  • American Express
  • Master Card
  • Maestro/Switch
  • Visa Credit
  • Visa Debit/Delta
  • Visa Electron
  • Google Pay

Once you've entered your payment details and hit 'Pay Now' an Order Confirmation page will appear saying 'Thank you for your order' , here you'll see your order number and you can check all of the details are correct.

You'll also receive an email confirmation which also confirms your order number and all of the details relating to your order. If ever, you need to contact us, having this order number at the ready will be handy for our friendly customer care advisors.

The VAT number for Interflora BU (British Unit) is 853 1257 35

Please note:

  • All Orders made through our website receive an order confirmation email which has the VAT details included.

  • If you ordered flowers through a local florist, then you can request a VAT number through them.

If you have any questions, then please do not hesitate to contact us - click here to see how to get in touch.

Yes, click here for ways to contact us and we'll be happy to provide a receipt. If it's just for future enquiries, your order number will act as a receipt and proof of purchase.

Please note we can only send receipts to the person who placed the order.

Yes - You can check all delivery dates available for a particular product during the order process. Once you select a delivery date, look below the date on the screen to see the cost of delivery.

We're sorry we can't accept PO Box and BFPO addresses for delivery.

We have a number of different delivery options for our Floral and Plant gifts. These can be selected after choosing your delivery date. For funeral orders please advise of the date and time of the service and we will do the rest.

Standard Delivery by our florists can occur any time during their daily opening hours of 8am to 6pm.

Yes you can.

After you have placed your order you can follow it's progress easily in your account. For any UK order, simply go to your account and look for the 'Order Tracking' section, all you’ll need is the order number we sent you in our confirmation email.

Unfortunately we are unable to track orders for deliveries outside the UK, an International order number will not work.

In addition to tracking, we'll send you an email when your gift is on it’s way and again when the order is marked as ‘Delivered' by the driver.

If you do have any query regarding your delivery click here for the ways to get in touch with our friendly Customer Care Team.

For same day flowers, make sure you place your order by 3pm Monday to Saturday. This flower delivery service is available to most areas of the UK. To view all of our gifts available for same day delivery click here.

Deliveries by florist If no one is at home when we attempt delivery, your gift will either be left with a neighbour or, a safe place at the recipients address. Alternatively, your gift will be returned to the florists. The florists will leave a calling card for the recipient to advise them of attempted delivery, the whereabouts of the gift or the shops contact name and telephone number. When contacted by the recipient, the florist will arrange re-delivery at a convenient time.

Deliveries by Couriers The courier will leave a calling card for the recipient advising them of the attempted delivery and a proposed new delivery date. If this date is not convenient then the recipient can contact the courier's depot and re-schedule the delivery or arrange collection.

Yes it is possible for our florists to make deliveries to hospitals. However we recommend that you check with the hospital before placing your order as some hospitals no longer allow flower deliveries. When placing your order please ensure you include the recipient's surname, full address of the hospital and ward name or number on the delivery information section during the order process.

  • Before you place your order, you might find the tips below useful guidance:
  • Because space and display areas are limited in hospitals and vases not always available, hand-tied bouquets or vase arrangements delivered in water are recommended. Unfortunately, hospitals cannot accept planted gifts due to the soil content.
  • Hospitals do not permit flower deliveries to Intensive Care Units; however some hospitals will place flowers outside the ward for the benefit of visiting families.
  • Orders will be delivered to the hospital reception; the signature of the person receiving the order will be accepted as proof of delivery.

Please note: Any gifts which are delivered by courier cannot be delivered to hospitals.

We'll happily accept orders requiring delivery to a hotel, however, when placing your order please ensure you have included the full address of the hotel, telephone number, the recipients room number (if known).

Please note that orders will be delivered to the hotel reception, the signature of the person receiving the order will be accepted as proof of delivery.

Some hotels may not accept courier delivered items. We therefore advise that you check with the hotel before placing an order for courier delivered gifts.

We'll happily accept orders requiring delivery to a hotel abroad. Simply go to our International delivery section, select the correct country and view all the products available for delivery.

When placing your order please ensure you have included the full address of the hotel, telephone number, recipient's room number (if known) and name of your recipient. If it is for a honeymoon then please ensure you know what surname your recipient(s) will be checking in with to avoid any confusion.

Please note that orders will be delivered to the hotel reception, the signature of the person receiving the order will be accepted as proof of delivery.

Yes - Interflora have an extensive network of expert florists in over 140 countries world wide. Simply visit our International Flower Delivery section.

The delivery day of your chosen item is of course dependent on where in the world you are sending it, for example you can get same day delivery in Argentina if you order by 3pm Mondays to Saturdays, but in Japan the time difference means you must order at least two days before.

Please note that in many countries it is customary for the florist to contact the recipient prior to making the delivery. This is why we ask you for the telephone number of your recipient during the order process.

Yes, we will happily accept an order for delivery to a ship. During the order process you will need to provide us with the date and time the ship is sailing or docking, the shipping line and dock number as well as the recipient's cabin number (if known). Please enter this information in the 'Delivery Instructions' box.

Please note that orders will be delivered to the ship/port reception, the signature of the person signing for the order will be accepted as proof of delivery and fulfilment of the order.

Yes - For deliveries to work or business addresses, please ensure you include the company name and full address for of the recipient. We are unable to accept orders where full address information has not been supplied.

Please note that orders will be delivered to the reception at the address supplied, the signature of the person signing for receiving the order will be accepted as proof of delivery and fulfilment of the order.

With our network of over 900 florists, we can deliver to most places. However, if we don't have have a florist in our network that delivers to your address a 'Gift Not Available' message will appear once you've entered the delivery address and selected a product. You'll still be able to order from our range of non-floral gifts as they are delivered by our chosen courier partner

We appreciate that, at such a difficult time, you may like to have some support in placing your order, especially if you would like a specific tribute which is not shown on our website. If this is the case, please call our trusted partners at Flowers Same Day on 0333 600 7003 and they will be very happy to help you. They’ll work with you and an expert local Interflora florist to create a tribute that’s fitting and meaningful. They can be contacted from 8am to 5pm Monday to Friday and 8am to 3pm on a Saturday.
If however, you’d prefer to place your order via our website please visit our range of funeral flowers here. We recommend that you place your order at least one working day prior to the required delivery date. Please allow additional time for large floral tributes and bear in mind that our florists are closed on Sundays.

For timed delivery please specify any detail within the 'Delivery Instruction' box, during the order process. The delivery charge is £7.00.

During the order process you will be asked to enter the name of the deceased and a funeral date and start time followed by the Funeral Director's details.

We recommend that your tribute gets delivered either to the funeral director ready for the funeral or the home of the deceased. The default option is the funeral director's name and address, to change this simply click on 'Use different delivery address'

Yes of course, if you have something specific in mind or would like to speak to someone to discuss a bespoke tribute please call our trusted partners at Flowers Same Day on (UK) 0333 600 7003 or (ROI) 01 6869395 and they will be very happy to help you. They’ll work with you and an expert local Interflora florist to create a tribute that’s fitting and meaningful. They can be contacted from 8am to 5pm Monday to Friday and 8am to 3pm on a Saturday.

We have a whole section on how to become an Interflora florist member and what we could do for you.

To visit our membership page click here.

Registering to the My Account service is free and easy to do, just click here to get started. your account holds your personal information, payment details, previous orders and recipent information, placing future orders will be even faster.

We'll also provide you with an address book to store your recipients details, together with a log of orders previously placed.

Please note - you do not need have to have an account to place an order, you can checkout as a guest.

To amend any of your account details, simply log in and click the 'Personal Details' box, here you'll be able to quickly and easily update and save your details.

We are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the data protection act), further information can be found in our Privacy Policy.

Yes Interflora.co.uk is a safe and secure site - We are committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the data protection act), further information can be found in our Privacy Policy.

All information submitted within the ordering process and 'My Account' is encrypted to ensure your personal information is kept secure. You can tell when a page is secure when https appears in front of www.interflora.co.uk in your browser address window or you can see a lock symbol.

If your gift isn’t as it should be, we’ll do everything we can to put things right and if we can’t we’ll give you your money back.​

Many flowers are seasonably available and this may vary depending on region and country.

Therefore, sometimes, the florist may need to substitute one flower variety or plant, or indeed packaging and sundry items, for another. When doing so, Interflora florists must adhere to strict substitution guidelines detailed below.

  1. Any substitution will be of superb quality to ensure customer satisfaction.
  2. The colour and shape of the chosen product must take priority and no change in size or shape is permissible.
  3. The value of the replacement flower or plant will be equal to, or greater than, the original variety.
  4. When substitution is made, the utmost care is taken to provide flowers or plants which maintain the overall effect of the gift.

You can view our Terms and Conditions by clicking here.

Click here for our expert advice on how to help your flowers last as long as possible.