How can we help?
Frequently Asked Questions
How can I contact you?
Can I call Interflora?
No, but you can live chat with us, or send us an email – and after that if we think we need to chat to you on the phone we can give you a ring.
During the pandemic we closed our phone lines because our team needed to work at home (and the phones couldn't go with them). What we soon realised is that we were able to help more customers using email, live chat and social media. Problems were solved more efficiently, meaning more people got their questions answered quickly. We decided not to re-open our phone lines because we want to keep helping as many people as we can.
For all the details on getting in touch check out our contact us page
What is a delivery pass?
An Interflora delivery pass is your gift giving secret weapon! You buy a pass for the year and it gets you discount (and usually free) delivery. And you usually only need to send two bouquets to start saving money. Find out all the details on our delivery pass page.
How do I make a press enquiry?
How are the flowers packaged?
Our bouquets arrive ready to wow – and we mean it. They’re never hidden away in packaging, instead they arrive with their bottom half safely tucked in one of our beautiful (and eco-friendly) gift boxes – inside that is a water bubble that keeps them hydrated until they’re ready to be popped in a vase. That leaves the top half, aka all the gorgeous blooms, on show.
Can I design my own gift, choosing the colours and flowers?
You can make requests, but you can’t design your own bouquet from scratch. After you choose the kind of bouquet you’d like, you’ll see a special requests box come up, that’s where you can pop in suggestions to your florist. You might say something like ‘they love purple’, or ‘they’re a big fan of roses’. We can’t guarantee they’ll be able to meet every request, but the florists we work with really do put so much love and care into each bouquet, so they’ll try their best.
Also don’t forget with almost all our bouquets you can choose the colour palette too (we usually do brights, neutrals, pastels, or you can let the florist decide).
Can I include a personal message with my order?
You can add your own personal message with every gift you send by using the gift message field on the Delivery Information page.
Your message will be provided on a stylish gift card and will be presented with your gift.
What are Finishing Touches?
Many of our flowers and gifts have the option of adding a little extra to your order. We have a range of fine chocolates, Champagnes, wines and teddy bears that complement our hand-tied bouquets. A glass vase can be included with your purchase too. This will ensure your recipient can display their flowers as soon as they are received.
These items are available for deliveries to the UK, Channel Islands and Ireland (except sympathy orders) after you have selected your floral item.
Can I talk to a florist?
If you’re in the UK or the ROI then yes, we can definitely help link you up with a florist. You can use our find a florist page. Just pop in the post code of the area you’d like to send blooms to or collect your flowers from and you'll see a list of all the florists nearby.
And remember if you get stuck, you can always get in touch with us and we’ll do our best to help.
How do I amend/cancel an order?
If you would like to change the details of an order you’ve recently placed, please click here for how to contact our friendly Customer Care Team.
Please do bear in mind though, once an order for a perishable item has been dispatched, it cannot be cancelled. For non-perishable gifts, please allow at least 48hrs before the delivery date to make changes or cancel (we may need more notice around our busiest times, Christmas, Valentine’s and Mother’s Day)
I am having difficulty placing my order, what should I do?
If you experience problems placing your order online, click here for how to contact our team of expert advisors so we can understand the issue and ensure your order gets placed.
We are always looking for ways to improve customer experience online and therefore any feedback on why you have experienced difficulty would be greatly appreciated. It may be helpful to capture screenshots* or any messaging of your experience so that our Customer Care can help and pass the details onto the web team. Please send any feedback on difficulties with our web site to email@example.com
*How to capture a screenshot of a web page:
Hold down the 'Ctrl' and 'Print Scrn' keys simultaneously.
Let go of the keys and then open a word document.
Right click on your mouse OR go to Edit (usually located at top left of the word document menu bar)
and select paste
Save the document and then send to firstname.lastname@example.org
How do I use my voucher/promotional code?
If you have a valid interflora.co.uk promotion code to redeem, select the product you'd like to order and proceed to the order process. You enter your promotion code in when you get to the Basket screen before you proceed to the Checkout.
If valid, the discount will automatically be applied to your order and will be confirmed immediately in the 'Total' box. For further information regarding use of discount vouchers, please refer to the voucher code section within the Terms and Conditions.
Can I send my order anonymously?
Yes - The recipient of your gift will receive the information written in the card message field.
Therefore, if the card message does not include your name, the recipient will have no way of knowing who sent the flowers. If your recipient requests information about who sent the order, this will not be divulged without your permission.
Please note - all customer details provided for credit card verification purposes are covered by the Data Protection act; such details cannot be divulged without the prior sender's consent.
How much are shipping/delivery charges?
The best way to see how much delivery will cost is to choose your blooms or gift, pop in the delivery date and address, then we can give you an accurate price. But as a general rule this is how much it costs.
Delivery to UK and ROI
Same day – £10
Next day, in the morning – £12
Next day or later – £7
Same day (selected countries), next day, or later – £12
If you see different prices to these when you order it might be because it’s an especially busy date. Delivery prices go up because our florists need extra hands to make sure everyone gets their blooms.
Top tip: you can save on your delivery costs with an Interflora Delivery Pass. A gold pass costs just £12 for a year and gets you free next day delivery, or £7 off any other kind of delivery. A platinum pass costs £22 for a year and gets you every kind of delivery for free. Find out more.
What methods of payment do you accept?
We are pleased to accept any of the following methods of payment for purchases made online:
- American Express
- Visa Credit
- Visa Debit
- Visa Electron
- Apple Pay
- Google Pay
How will I know my order has been placed successfully?
Once you've entered your payment details and hit 'Pay Now' an Order Confirmation page will appear saying 'Thank you for your order' , here you'll see your order number and you can check all of the details are correct.
You'll also receive an email confirmation which also confirms your order number and all of the details relating to your order. If ever, you need to contact us, having this order number at the ready will be handy for our friendly customer care advisors.
What is Interflora's VAT number?
The VAT number for Interflora BU (British Unit) is 853 1257 35
All Orders made through our website receive an order confirmation email which has the VAT details included.
If you ordered flowers through a local florist, then you can request a VAT number through them.
If you have any questions, then please do not hesitate to contact us - click here to see how to get in touch.
Can you send me a paper receipt?
Yes we can, although your email confirmation acts as a receipt and will have your order number and other useful information including our VAT number if required.
Can I choose a delivery date in the future?
Yes - You can check all delivery dates available for a particular product during the order process. Once you select a delivery date, look below the date on the screen to see the cost of delivery.
Can I send flowers to PO Box and BFPO addresses?
We're sorry we can't accept PO Box and BFPO addresses for delivery.
Can I specify a time for delivery?
We have a number of different delivery options for our Floral and Plant gifts. These can be selected after choosing your delivery date. For funeral orders please advise of the date and time of the service and we will do the rest.
Standard Delivery by our florists can occur any time during their daily opening hours of 8am to 6pm.
Can I track my order to make sure that it has been delivered?
Yes you can, if you have a ‘My Account’.
After you have placed your order you can follow its progress easily in 'My Account'
If you haven’t got an account, don’t worry. We’ll always send you an email when your gift is on its way and again when the order is marked as ‘Delivered' by the driver. To create an account to manage all your future orders is quick and easy, just click here.
Unfortunately we are unable to track orders for deliveries outside the UK, an International order number will not work.
If you do have any query regarding your delivery click here for the ways to get in touch with our friendly Customer Care Team.
What is the cut-off time for ordering for same day delivery?
What happens if there’s no one in when my gift is delivered?
If it’s flowers that are being delivered and there’s no one home, the florist will usually leave the blooms with a neighbour or in a safe place. They’ll always leave a card with details about where the bouquet is. If there’s not a good place to leave the bouquet, the florist will take it back to the shop and leave instructions on how to arrange a re-delivery at a better time.
If it’s a plant, hamper, or other kind of gift, being delivered our courier partners take care of it. If there’s no one home they’ll leave a card and a new delivery date, but if that’s still not a good time the recipient can contact the courier service to rearrange it.
Can Interflora deliver to hospitals?
Yes it is possible for our florists to make deliveries to hospitals. However we recommend that you check with the hospital before placing your order as some hospitals no longer allow flower deliveries. When placing your order please ensure you include the recipient's surname, full address of the hospital and ward name or number on the delivery information section during the order process.
- Before you place your order, you might find the tips below useful guidance:
- Because space and display areas are limited in hospitals and vases not always available, hand-tied bouquets or vase arrangements delivered in water are recommended. Unfortunately, hospitals cannot accept planted gifts due to the soil content.
- Hospitals do not permit flower deliveries to Intensive Care Units; however some hospitals will place flowers outside the ward for the benefit of visiting families.
- Orders will be delivered to the hospital reception; the signature of the person receiving the order will be accepted as proof of delivery.
Please note: Any gifts which are delivered by courier cannot be delivered to hospitals.
Can I send flowers to a hotel?
We'll happily accept orders requiring delivery to a hotel, however, when placing your order please ensure you have included the full address of the hotel, telephone number, the recipients room number (if known).
Please note that orders will be delivered to the hotel reception, the signature of the person receiving the order will be accepted as proof of delivery.
Some hotels may not accept courier delivered items. We therefore advise that you check with the hotel before placing an order for courier delivered gifts.
Can you deliver to a hotel abroad?
We'll happily accept orders requiring delivery to a hotel abroad. Simply go to our International delivery section, select the correct country and view all the products available for delivery.
When placing your order please ensure you have included the full address of the hotel, telephone number, recipient's room number (if known) and name of your recipient. If it is for a honeymoon then please ensure you know what surname your recipient(s) will be checking in with to avoid any confusion.
Please note that orders will be delivered to the hotel reception, the signature of the person receiving the order will be accepted as proof of delivery.
Can I send orders overseas?
Yes - Interflora have an extensive network of expert florists in over 140 countries world wide. Simply visit our International Flower Delivery section.
The delivery day of your chosen item is of course dependent on where in the world you are sending it, for example you can get same day delivery in Argentina if you order by 3pm Mondays to Saturdays, but in Japan the time difference means you must order at least two days before.
Please note that in many countries it is customary for the florist to contact the recipient prior to making the delivery. This is why we ask you for the telephone number of your recipient during the order process.
Can I send flowers to a ship?
Yes, we will happily accept an order for delivery to a ship. During the order process you will need to provide us with the date and time the ship is sailing or docking, the shipping line and dock number as well as the recipient's cabin number (if known). Please enter this information in the 'Delivery Instructions' box.
Please note that orders will be delivered to the ship/port reception, the signature of the person signing for the order will be accepted as proof of delivery and fulfilment of the order.
Can I send flowers to a work/business address?
Yes - For deliveries to work or business addresses, please ensure you include the company name and full address for of the recipient. We are unable to accept orders where full address information has not been supplied.
Please note that orders will be delivered to the reception at the address supplied, the signature of the person signing for receiving the order will be accepted as proof of delivery and fulfilment of the order.
What happens if you don't have a florist that can deliver to my recipients address?
With our network of over 900 florists in the UK and Republic of Ireland, we can deliver to most places. However, if we don’t have a florist that delivers to your address a ‘Gift Not Available’ message will appear once you’ve entered the delivery address and selected a product. If your delivery address is in mainland UK, you’ll still be able to order from our range of non-floral gifts, delivered by our chosen courier partner. If you’re sending blooms abroad, you’ll be able to see all of the gift available when you select the delivery country.
How do I place a funeral order?
We appreciate that, at such a difficult time, you may like to have some support in placing your order, especially if you would like a specific tribute which is not shown on our website. If this is the case, please call our trusted Funeral Flowers partners at Flowers Same Day on 0333 600 7003 and they will be very happy to help you. They’ll work with you and an expert local Interflora florist to create a tribute that’s fitting and meaningful. They can be contacted from 8am to 5pm Monday to Friday and 8am to 3pm on a Saturday.
If however, you’d prefer to place your order via our website please visit our range of funeral flowers here. We recommend that you place your order at least one working day prior to the required delivery date. Please allow additional time for large floral tributes and bear in mind that our florists are closed on Sundays.
For timed delivery please specify any detail within the 'Delivery Instruction' box, during the order process. The delivery charge is £7.00.
During the order process you will be asked to enter the name of the deceased and a funeral date and start time followed by the Funeral Director's details.
We recommend that your tribute gets delivered either to the funeral director ready for the funeral or the home of the deceased. The default option is the funeral director's name and address, to change this simply click on 'Use different delivery address'
Is it possible to have a personalised funeral tribute made?
Yes of course, if you have something specific in mind or would like to speak to someone to discuss a bespoke tribute please call our trusted partners at Flowers Same Day on (UK) 0333 600 7003 or (ROI) 01 6869395 and they will be very happy to help you. They’ll work with you and an expert local Interflora florist to create a tribute that’s fitting and meaningful. They can be contacted from 8am to 5pm Monday to Friday and 8am to 3pm on a Saturday.
How do I become an Interflora florist?
What is My Account and how do I register?
Registering to the My Account service is free and easy to do, just click here to get started. your account holds your personal information, payment details, previous orders and recipent information, placing future orders will be even faster.
We'll also provide you with an address book to store your recipients details, together with a log of orders previously placed.
Please note - you do not need have to have an account to place an order, you can checkout as a guest.
How do I amend my account details?
To amend any of your account details, simply log in and click the 'Personal Details' box, here you'll be able to quickly and easily update and save your details.
Are my details safe and secure when shopping online with Interflora?
All information submitted within the ordering process and 'My Account' is encrypted to ensure your personal information is kept secure. You can tell when a page is secure when https appears in front of www.interflora.co.uk in your browser address window or you can see a lock symbol.
What happens if I'm not happy with something?
What is the substitution policy?
Usually you won’t need to worry about substitutions because all the bouquets we deliver in the UK and ROI are made by florists, and they choose the blooms that appear in each bouquet. They’ll choose according to the season, the colour palette you’ve chosen, the occasion, and any special requests. It means your bouquet is a one-off, so it might not look exactly like the pictures on the website, but it’ll still be just as beautiful.
If you have ordered a bouquet that includes specific flowers (say for instance you’re sending a bouquet abroad, or you’ve picked a special limited edition gift) we might need to make swaps occasionally. When your supplier is mother nature, things aren’t always predictable.
If we do need to swap out a bloom, or a plant, or a bit of packaging, we’ll always make sure the replacement is as beautiful and at least the same value. Our florists and suppliers follow these strict rules.
- Any substitution will be of superb quality to ensure customer satisfaction.
- The colour and shape of the chosen product must take priority and no change in size or shape is permissible.
- The value of the replacement flower or plant will be equal to, or greater than, the original variety.
- When substitution is made, the utmost care is taken to provide flowers or plants which maintain the overall effect of the gift.