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Delivery and Returns

Our Contact Details

Our Address:

Customer Services Department
Interflora British Unit
Interflora House
Watergate
Sleaford
Lincolnshire
NG34 7TB

Our Email:

hello@interflora.co.uk

Deliveries

General Delivery Information

  • Selected products are not available for delivery to certain areas. We will advise you of these restrictions before you place your order.
  • We will advise you of the first available delivery date for your chosen item when you place your order.
  • To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or email address so that in the event of any delivery problems being encountered Interflora, or an Interflora florist, may contact you and confirm delivery details to enable delivery to be made.
  • Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that the actual delivery will be via a local florist or for certain orders via a third party courier service. In very occasional circumstances delivery on the requested terms will not be possible, in such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or reimburse your payment in full no later than 7 days after the intended delivery/collection date.
  • In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, funeral directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
  • Please be advised that some products are unsuitable for delivery to funeral directors, hospitals, airports or ships; please contact the Interflora Customer Contact Centre for further information using the contact details listed above.
  • Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).
  • Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will leave a card at the address for the recipient to make contact and re-arrange delivery. If the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.
  • In respect of orders for items from the 'Funeral' product ranges only, for delivery to funerals or funeral parlours, it is possible to select a preferred delivery time within the order process. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least two working days prior to the preferred delivery time.
  • Before placing your order, please review delivery cut-off times and prices.
  • Please note that if you order a number of items for delivery to the same address, they may be dispatched separately and we cannot guarantee delivery on the same day.
  • Please note deliveries to remote areas which are made by public transport (e.g. boat, plane) may not always be possible on your chosen delivery date due to circumstances beyond our control (e.g. bad weather, alterations to travel schedules etc). In the event that delivery on your chosen date and/or delivery time is not possible we will contact you as quickly as possible to make alternative delivery arrangements, or if you prefer cancel your order.
  • We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.

Florist Delivery Information

  • Via our network of florists we are able to offer the delivery services detailed below. Florist delivery services are generally available within the United Kingdom, Republic of Ireland, Isle of Man and Channel Islands, however, please note the following:
  • Some delivery services are subject to availability. Some delivery services may be withdrawn without notice during busy periods. Some delivery cut off times may vary without notice during busy periods. At certain times of the year delivery prices may vary. Deliveries are not generally available on bank holidays. If you request delivery to remote areas which are not normally delivered to by Interflora you will be advised of any additional charges as soon as possible upon receipt of your order. There are some locations where we do not have a florist available to deliver floral products. In this event your floral product will still be arranged by an Interflora florist but delivery will be via a specially selected courier.

Delivery times & cut-offs

  • Florist Delivery (8am to 8pm) - Available for £7.50. Deliveries are not available on bank holidays. Orders received on a bank holiday will be processed the next work day. Delivery is also not available for specific times.

    Courier deliveries via our florists are not available to Scottish Highlands, (and some Scottish Islands), Northern Ireland, Channel Islands, Scilly Isles, Isle of Man, BFPO addresses and H.M. Prisons.

    Orders for UK delivery placed by 4pm will be despatched the same day for next day delivery Tuesday to Sunday Orders for UK delivery on a Monday must be placed by 5pm Saturday.

    Orders for delivery to the Republic of Ireland placed by 4pm will be dispatched the same day for next day delivery Tuesday to Friday. Monday delivery is not available. Please see our Delivery Information section below for further details relating to courier deliveries.

  • Next Day Florist Delivery - Available for £7.50 (excluding Sundays). Deliveries will be made anytime between 8am and 6pm and orders can be placed up to 12 midnight. If ordering via Voice Ordering apps, order must be placed by 3pm

  • Same Day Florist Delivery - Available for £10.00 (excluding Sundays). Should you require this delivery service, your order must be placed by 3pm, unless ordering via Voice Ordering apps, in which case orders must be placed by 12 midday. Deliveries will be made anytime between 8am and 6pm.

  • Nominated Day Delivery - Available from £7.50 (excluding Sundays). Delivery will be made anytime between 8am and 6pm.

  • Florist AM Delivery - Available on next day and nominated day deliveries only for £12.00 (excluding Sundays). This service is available for certain delivery locations only. Deliveries will be made anytime between 8am and 12pm.

  • Florist PM Delivery - Available on next day and nominated day deliveries only for £12.00 (excluding Sundays). This service is available for certain delivery locations only. Deliveries will be made anytime between 12pm and 6pm.

  • Sunday Delivery - Available for £12.00 in certain delivery locations only. Deliveries will be made anytime between 8am and 5pm. You will be advised at the point of purchase if your requested delivery slot is available.

Courier Delivery

  • Non floral products are delivered next day via courier (Fedex) and incur no additional cost. Deliveries will be made between 7am and 7pm.
  • Orders placed by 2pm Monday to Thursday will be despatched the same day for next day delivery. Orders for delivery on a Saturday or Monday must be placed by 2pm Friday. Floral and plant products delivered via courier (DPD) incur no additional cost. Deliveries will be made between 8am and 8pm.
  • Orders placed by 3.30pm Monday to Friday will be dispatched the same day for next day delivery. Courier deliveries are not available on Sundays or bank holidays. Delivery is also not available for specific times. These exceptions will be made clear during the ordering process.
  • Orders received on public holidays will be processed the next working day, this will be made clear during the ordering process.
  • Please note that courier deliveries are not available to Scottish Highlands (and some Scottish Islands), Northern and Republic of Ireland, Channel Islands, Scilly Isles, Isle of Man, BFPO addresses and H.M. Prisons. Couriers cannot deliver to a University Campus, as generally there is no access beyond security/reception areas.
  • We do not recommend courier deliveries to hospitals or funerals.

International Delivery

  • For orders outside the UK, Republic of Ireland and Channel Islands, delivery shall be made as soon as is reasonably practicable, but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and public holidays, cannot be guaranteed.
  • For International orders please be aware that same day (selected countries only), next day and future date delivery options are available with a delivery charge of £12.00. Please note that certain delivery dates may incur additional charges. Check the product page calendar for the latest delivery costs and options.
  • We cannot accept orders for timed delivery overseas.
  • Please note that whilst we have extensive delivery coverage internationally, there are some locations where we do not have a florist available to deliver. In the event that you place an order to an area where delivery is unavailable we will contact you as soon as possible to advise and cancel your order.

Click & Collect

  • A selected range of products are available for the Click & Collect service. These products are clearly identified on our website.
  • The Click & Collect service is only available at participating Interflora florist shops.
  • When ordering a product using this service you will be asked to select the florist shop from which you will collect your order.
  • When ordering we will use all reasonable endeavours to make you aware of the opening hours of your chosen collection point, however we cannot accept liability for the accuracy of this information. We recommend you contact the florist you will be collecting your order from once your order has been placed to confirm the opening hours of the collection point.
  • We require a minimum of 3 hours notice for Click & Collect orders.
  • Orders must be collected on your chosen delivery date and within the opening hours of the collection point.

Cancellations & Ammendments

We understand plans can change, so if you need to cancel your order, please email hello@inteflora.co.uk one of our lovely customer care team will reach out to help

All we ask for is at least 48 hours' notice before your delivery date so we can stop your order in its tracks. We might need a bit more notice during our busy seasons, like Christmas, Valentine’s, and Mother’s Day.

Just a quick heads up: floral orders, can’t be changed or cancelled once customised or dispatched. But with our non-perishable products, we’re talking wine and choccies, you can cancel within 14 days of receiving the goods.

Returns information

In the event that goods are to be returned please return them to:

Customer Services Department
Interflora British Unit
Interflora House
Watergate
Sleaford
Lincolnshire
NG34 7TB

  • If goods purchased from a florist need to be returned, these can be returned for free to the premises of the florist delivering the goods
  • If goods delivered by courier need to be returned, the customer/recipient are responsible for the cost of return

Our promise

We guarantee the freshness of your flowers for 7 days from the date of delivery/collection.

We will always treat you as an individual and with respect. Should you have a question or a problem, we’ll try and fix it the first time you get in touch. If your gift isn’t as it should be, we’ll do everything we can to put things right and if we can’t we’ll give you your money back.