How can we help?
Registering to the My Account service is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders. We'll also provide you with an address book to store your recipients details, together with a log of orders previously placed.
*Note - " you do not have to have an account to make an order.
My Account is your personal online record of your order history and requires a user name and password to access; it can also be used as a reminder service for useful dates.
To amend any of your account details, log in and enter the amendments you would like to make, clicking the save button at the bottom of the page will save your changes. Your address book can be updated by using the edit button next to each entry. If, for any reason you cannot remember your user name and or password, use the contact us link to have a reminder sent. You can register for an account during the order process, by selecting the want to register link at the bottom of the page.
To sign up to the My Account service - click here.
Problems logging in to My Account The log-in box is case sensitive, so please ensure upper and lower case is used where appropriate. If you continue to experience problems, this may be due to the firewalls in place on your computer. Where problems persist and are not caused by a firewall, please try re-registering. If you are notified that you are already a registered user, please contact us by email at firstname.lastname@example.org to advise us of the problems you are experiencing.
If you require a prompt of your password we can remind you via email.
If you are experiencing any problems logging into your account then please contact our Customer Care by either:
Telephone: 0844 453 3700
To change your account details log in, click the 'edit profile' and enter the amendments you would like to make. Clicking the save button at the bottom of the page will save your changes. Your address book can be updated by using the edit button next to each entry.
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