GET HELP SHOPPING WITH INTERFLORA

If you have a valid interflora.co.uk promotion code to redeem, select the product you'd like to order and proceed to the order process. You enter your promotion code in when you get to the Basket screen before you proceed to the Checkout.

If valid, the discount will automatically be applied to your order and will be confirmed immediately in the 'Total' box. For further information regarding use of discount vouchers, please refer to the voucher code section within the Terms and Conditions.

As soon as your order is placed, you'll receive an email summarising your order details, including the recipient details and card message.

The order confirmation will also include your order number, which will be handy to have if you ever need to contact us about your order.

We are pleased to accept any of the following methods of payment for purchases made online at Interflora.co.uk:

• American Express
• Mastercard
• Maestro
• Visa Credit
• Visa Debit
• Visa Electron
• Apple Pay
• Google Pay
• PayPal

Registering to the My Account service is free and easy to do, just click here to get started. Your account holds your personal information, payment details, previous orders and recipent information, placing future orders will be even faster.

Please note - you do not need have to have an account to place make an order, you can checkout as a guest.

The VAT number for Interflora BU (British Unit) is 853 1257 35

Please note:

All Orders made through our website receive an order confirmation email which has the VAT details included.

If you ordered flowers through a local florist, then you can request a VAT number through them.

If you have any questions, then please do not hesitate to contact us - click herefor the ways to get in touch.

If you experience problems placing your order online, click here for how to contact our team of expert advisors so we can understand the issue and ensure your order gets placed.

We are always looking for ways to improve customer experience online and therefore any feedback on why you have experienced difficulty would be greatly appreciated. It may be helpful to capture screenshots* or any messaging of your experience so that our Customer Care can help and pass the details onto the web team. Please send any feedback on difficulties with our web site to hello@interflora.co.uk

*How to capture a screenshot of a web page:

Hold down the 'Ctrl' and 'Print Scrn' keys simultaneously.

Let go of the keys and then open a word document.

Right click on your mouse OR go to Edit (usually located at top left of the word document menu bar)

and select paste

Save the document and then send to hello@interflora.co.uk

If you would like to change the details of an order you've recently placed, please click here for how contact our friendly Customer Care Team.

Usually you won’t need to worry about substitutions because all the bouquets we deliver in the UK and ROI are made by florists, and they choose the blooms that appear in each bouquet. They’ll choose according to the season, the colour palette you’ve chosen, the occasion, and any special requests. It means your bouquet is a one-off, so it might not look exactly like the pictures on the website, but it’ll still be just as beautiful.

If you have ordered a bouquet that includes specific flowers (say for instance you’re sending a bouquet abroad, or you’ve picked a special limited edition gift) we might need to make swaps occasionally. When your supplier is mother nature, things aren’t always predictable.

If we do need to swap out a bloom, or a plant, or a bit of packaging, we’ll always make sure the replacement is as beautiful and at least the same value. Our florists and suppliers follow these strict rules.

1. Any substitution will be of superb quality to ensure customer satisfaction.
2. The colour and shape of the chosen product must take priority and no change in size or shape is permissible.
3. The value of the replacement flower or plant will be equal to, or greater than, the original variety.
4. When substitution is made, the utmost care is taken to provide flowers or plants which maintain the overall effect of the gift.